EasyCare Family Dental · Updated 8 October 2026
Who to contact
EasyCare Family Dental, Suite 103, Level 1, 33 Lytton Road, East Brisbane QLD 4169, handles personal information for enquiries, appointments and dental care. For privacy questions, access, corrections or complaints, contact info@easycarefamilydental.com.au or (07) 3523 3333. Please avoid detailed health information or identity documents in an initial general email.
Information and purposes
Depending on your enquiry or care, information includes contact and appointment details, relevant health history, symptoms, clinical findings, treatment records, X-rays, consent and billing information. We collect information you provide through consultations, phone, text, correspondence and booking services, and generate records when providing care. Relevant information may also come from an authorised representative or treating practitioner.
We use relevant information to respond, arrange and provide care, communicate about treatment, manage billing and meet legal and professional responsibilities. General enquiries can be made without full identification where practical. Missing information may prevent us from confirming an appointment or providing appropriate care.
Texts and optional photos
Text enquiries are free from 6am–10pm, seven days, Brisbane time. These are enquiry hours, not continuous clinic opening hours. Appointments require confirmation before travel.
Send only information relevant to your enquiry. Photos are optional and cannot replace an examination. Relevant messages, advice and photos may become part of your patient record. Tell us if replying to your number is unsafe. Your phone, notifications, linked devices or backups may expose messages to others. For another person's enquiry, have appropriate authority. Do not wait for texts in a medical emergency; call 000.
Website and service providers
Our contact form asks for name, email, phone and message and uses Google reCAPTCHA. Avoid detailed medical information in that general form. Our website includes Google Maps and links to online booking at easycarefamily.portal.dental, a Dentally Portal service.
Google services can receive technical information such as IP address, browser details and interactions and may use cookies. Google describes overseas processing on global servers in its privacy policy and publishes its server locations. Dentally's operator describes overseas disclosures to New Zealand, the United Kingdom, Ireland and the United States in its privacy policy. See the provider links below. Contact us if you prefer another way to enquire or book.
Records and disclosures
We hold care records and relevant correspondence, including information received through electronic enquiry and booking systems. Relevant information may be available to our team and service providers supporting care and administration, treating practitioners and authorised representatives where appropriate and permitted. We may disclose information where required or authorised by law. An enquiry or clinical photo is not blanket permission for advertising use.
We are responsible for reasonable protection of personal information and for retaining necessary records in accordance with applicable obligations. No communication method is risk-free. This policy does not promise immediate deletion of texts or clinical records.
Access, correction and complaints
Contact us to request access or correction. We check identity and authority and respond within a reasonable period, ordinarily within 30 days. Access requests and corrections are free; any reasonable charge for providing copies is explained beforehand. Where access or correction is lawfully refused, we explain the decision and complaint options; a statement of disagreement can be requested.
We review privacy complaints and explain our response. If dissatisfied or without a response within 30 days, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints or 1300 363 992. Ask us for a free copy of this policy or an accessible format.